We know that sometimes you buy something that does not work out the way you had hoped, and for that reason we did our best to make an exchange policy that is helpful for you.
For orders shipped within Bangladesh
If you are not fully satisfied with the products you bought, simply bring it back within 7 days of the purchase date to our office with your receipt or invoice for online orders and we will gladly exchange the product. Please note that the value of the exchanged product should be of similar or higher value than the original product price. If exchanging for a higher value item, the purchase value difference must be paid.
Alternatively, you may ship the product to our e-commerce warehouse and we will gladly provide you with a credit note for future online purchases.
Our address is:
Apt# B , Plot – 154, Road – 1, Avenue -3,
Mirpur DOHS-1216, Dhaka, Bangladesh.
Items that you want to exchange or return must be unworn, unwashed and unused with all original tags attached. Items that are opened or damaged or do not have a receipt may be denied an exchange.
We will reimburse you with the amount paid for the product and VAT through store credit after we have physically received the product. Please note any shipping costs will not be credited.
We give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We will rectify any such claims or discrepancies related to your purchase.
Any product would qualify as a return if it meets any of the following condition(s):
• Products with major quality defects
• Products damaged during shipment
• Wrong product, size or colour
• Product lost in shipment
You are requested to inform Customer Service for any change within 7 days of receiving the product.
For all the successful returns, we will reship the rightful product to you(based on availability) or issue you a credit note for future purchases.
Hotline- +880 1799062100
7 days a week, 10:00 am to 8:00 pm (BST)